Overview
At Varos we strive to provide you with exceptional Silver, Gold, and Polki jewellery that reflects your personal style. We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied, we offer a refund and return policy to ensure your peace of mind.
- Eligibility for Returns and Refunds To be eligible for a return and refund, please ensure the following:
- The item(s) must be unused, in their original condition, and with all original tags and packaging intact.
- The return must be initiated within 7 days from the date of delivery.
- Customized or personalized items may not be eligible for return unless they are defective or damaged upon receipt.
- Return Process To initiate a return, please follow these steps:
- Contact our customer service team to inform them about your intent to return the item.
- Our customer service team will provide you with detailed instructions on how to proceed with the return, including the return address.
- Please ensure that the item is securely packaged to avoid any damage during transit.
- We recommend using a trackable shipping method to return the item, as we cannot be held responsible for any lost or damaged returns during transit.
- Once we receive the returned item and verify its condition, we will process your refund.
- Refund Process Upon receiving the returned item and confirming its eligibility for a refund, we will process the refund according to the original method of payment. Please note that it may take up to 60 days for the refunded amount to be reflected in your account, depending on your payment provider’s policies.
- Non-Refundable Items The following items are typically non-refundable unless they are defective or damaged:
- Customized or personalized jewellery items.
- Earrings (for hygiene reasons) unless they are defective upon receipt.
- Exchanges At this time, we do not offer direct exchanges. If you wish to exchange an item, we recommend returning the original item and placing a new order for the desired item on our website.
- Damaged or Defective Items If you receive a damaged or defective item, please contact our customer service team immediately. We will provide assistance and guidance on how to proceed with the return and replacement process.
- Customer Satisfaction Your satisfaction is our priority. If you have any concerns or issues with your purchase, please contact us. We are committed to resolving any problems promptly and ensuring your satisfaction with our products and services.
Please note that this refund and return policy is subject to change without prior notice. We encourage you to review this policy periodically for any updates.
If you have any questions or need further clarification, please reach out to our customer service team for assistance.
By making a purchase on our website, you acknowledge and agree to the terms of this Refund and Return Policy.